Explore Our FAQs
How do I request an early check-in or late check-out with the hotel?
Check-in starts at 2:00 pm, and check-out is at 12:00 pm. Our front desk is open 24/7 to receive you any time after 2:00 pm. For early check-in or late check-out (upon hotel availability), please call the front desk (additional charges may apply). If you need to leave your luggage at the hotel before check-in or after check-out, we provide a luggage area at no additional cost.
Is there a minimum age requirement to reserve a hotel room?
Although individual hotel policies may vary, our hotels have a minimum age requirement of 18 years old. Please call the hotel directly prior to your arrival to make any necessary arrangements. Direct hotel phone numbers can be found in your confirmation email or on the respective hotel information page.
Does the hotel supply a cot or crib for my room, when I travel with children
We provide baby cots and cribs to our guests traveling with infants. Simply ask the front desk agent when checking in or booking a room. The hotel restaurant also provides highchairs and booster seats upon request.
Where I can find maps and location to my hotel?
When on a hotel’s overview page, click on the "Get Directions" button.
I need help for my online reservation. Is there a number I can get help?
In case of any issues arise during the reservation process, please call the hotel direct. You will find our phone number on our website under "Contact Details" or call our hotline +(202) 16032
What kind of accepted credit/debit cards does the hotel accept?
We accept all major credit and debit cards: Visa, Mastercard, Citibank and American Express.
Which methods for payments are accepted?
Our guests can pay directly at the front desk. We accept cash, all major credit / debit cards, and bank transfers.
How do I indicate a special request for my reservation?
Please note all preferences and requests in the “Add comment” area when making a reservation. The hotel will do everything possible to accommodate your request.
Will I be charged for extra guests occupying my room?
Hotel room rates vary by date and number of adults occupying a single room. To accommodate more guests, you need to change your reservation. You will be notified of any additional charges prior to confirming your updated reservation.
Where can I find room descriptions?
Descriptions of rooms can be viewed on hotel-specific sites or during the online room reservation process.
What is the room rate? What taxes and/or additional charges apply?
Room rates and availability display on sunrise-resorts.com during the online reservation process.
The total rate, including additional charges and taxes appears on the "Reservation Summary". Rates displayed do not include charges for special requests.
PAYMENT AND CANCELLATION
What is the policy regarding cancellations?
Reservation can be canceled free of charge up to 3 days before arrival, otherwise the first night will be charged.
Can I cancel my reservation once it has been made?
Yes. If your travel plans change, you can cancel your reservation, through sending a request to email@example.com. And our commercial team will get back to you.
Do I need to guarantee my reservation with a credit card or some form of deposit?
Yes, a credit card is required in order to guarantee reservations made online.
How can I find information regarding a new SUNRISE resort?
To view a list of properties currently being developed, please visit our Hotels page.
What if I have to check out of the hotel prior to my scheduled departure date?
Early departure fees may apply for checking out prior to your scheduled departure date. For specific details regarding these potential fees, please check with a the hotel's front office.
Where is the corporate Headquartiers located?
Our headquartier is located in 29 Lebanon, Mit Akaba, Agouza, Giza Governorate 3752602
I am interested in working for Sunrise Resorts & Cruises. Whom do I contact?
SUNRISE Resorts & Cruises offers a world of opportunities for its current and prospective Team Members. Please visit our Careers page to explore.